These Terms of Service (“Terms”) govern your use of Vocaleo: the website at vocaleo.co and the service that lets a personal AI assistant place telephone calls on your behalf (together, the “Services”), provided by Insito Health, Inc., a Delaware corporation (“Insito,” “we,” “us,” or “our”).
By connecting your assistant to Vocaleo, accessing the Services, or using them, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
1. Eligibility
You must be at least 18 years of age and have the legal capacity to enter into these Terms. The Services are for your own personal or business use.
2. Your Account and Credentials
To use the Services, you connect your AI assistant to Vocaleo using a credential we issue. You are responsible for keeping that credential secret and for all activity that occurs under it, including everything your assistant does with it, whether or not you authorized a particular action. You agree to provide accurate account and billing information and to keep it current, and to notify us promptly at security@vocaleo.co of any known or suspected unauthorized use.
3. The Services
Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Services while these Terms remain in effect. We place your calls through telecommunications carriers and use subprocessors, including providers of speech recognition, speech synthesis, and language model services, to deliver the Services. We remain responsible for their performance. We may modify, update, or enhance the Services from time to time.
4. How You Use the Services
You are responsible for:
- the calls you direct — which numbers are called, when, and what is said;
- the instructions, scripts, and information you supply for a call (“Your Content”);
- reviewing the results of a call before you rely on them; and
- determining whether your use of the Services complies with the laws that apply to you.
The Services are an administrative and communications tool. We do not provide medical, clinical, legal, financial, tax, or other professional advice, and you agree not to configure the Services to do so. You agree not to use the Services for emergency, urgent, or time-critical communications, and the Services must not be relied upon in connection with emergency services, including 911.
5. Calls; Consent and Calling Compliance
You direct the calls. You determine who is called, when, and what is said. We provide technology that operates at your direction. For purposes of laws governing telephone communications, you are the caller and initiator of every call placed through your account, and we act solely as a service provider.
Consent and calling authority. You represent and warrant, on a continuing basis, that for every call placed through the Services you have the consent or authority the law requires, you honor do-not-call and revocation requests, you place calls only within permitted calling hours in the recipient’s time zone, and you have a lawful basis to contact each recipient at the number provided.
Recording. You determine whether a call is recorded, transcribed, or monitored, and you are solely responsible for obtaining all consents required by law, including all-party consent where required, and for any required notice.
Disclosure of artificial voice. You are solely responsible for determining whether the law requires disclosure that a recipient is interacting with an artificial voice or automated system, and for enabling that disclosure. We make disclosure functionality available but do not determine whether disclosure is legally required for your call, and we may require, as a condition of providing the Services, that you enable it.
6. Prohibited Uses
You agree not to use the Services to:
- Call any recipient from whom you do not hold the consent or authority required by law, or any number on an applicable do-not-call or suppression list;
- Call recipients outside permitted calling hours;
- Conduct telemarketing, lead generation, political, survey, or debt collection campaigns without our prior written approval;
- Engage in any fraudulent or deceptive practice, including impersonating a government agency, a financial institution, or any person or entity you are not authorized to represent;
- Represent that a recipient is speaking with a human being where the law requires disclosure of an artificial voice or automated system;
- Solicit payment card data, government identification numbers, or account credentials during a call through a deceptive or non-compliant means;
- Harass, threaten, or repeatedly call a recipient who has asked not to be contacted;
- Transmit inaccurate or misleading caller identification, or spoof any number you do not have the right to use;
- Reverse engineer the Services, extract model weights or training data, circumvent rate limits or usage metering, or probe or load-test the Services without authorization;
- Develop a competing product or service, or resell or provide the Services to third parties, except as we have expressly authorized; or
- Use the Services in any manner that results in carrier blocking or regulatory action against us.
7. Artificial Intelligence Features
The Services use probabilistic artificial intelligence models. We do not warrant that agent output, transcription, summarization, or structured output will be accurate, complete, or free of error, or that any call will successfully navigate any phone menu, reach any particular person, or complete any particular task. AI output is not a substitute for human oversight. You are responsible for reviewing the results of a call before relying on them.
We continuously evaluate and improve the Services, including by testing variants of agent prompts and configurations. Experimentation operates only within the content and instructions you have authorized and does not change the substantive purpose of the call you directed.
8. Fees and Billing
Usage-based fees. The Services are billed on usage; there is no subscription and no recurring plan fee. Standard calls cost $0.10 per started minute. Pro Mode calls cost $0.15 per started minute when you select that mode for a call. Return calls use the standard rate. Our measurement of call time is the system of record for billing purposes, absent manifest error. Your assistant will help you set up billing.
Credit reserves. A standard call needs $4.50 of available credit. A Pro Mode call needs $6.75. We hold that credit before the call. The hold is not a minimum fee or a promise of call length. We return unused held credit after settlement. An errored call costs zero and returns the full hold.
Pass-through charges and taxes. Fees are exclusive of telecommunications and carrier charges and of all taxes, levies, and duties. You are responsible for those amounts other than taxes on our net income.
Payment. Payments are processed by Stripe. You authorize us to charge the payment method on file for all amounts as they become due. If a payment fails or an amount remains unpaid, we may suspend the Services until payment is received.
Refunds. Except where required by law, fees are non-refundable and we do not provide refunds or credits for unused capacity.
Rate changes. We may change our rates on thirty (30) days’ notice. Changes apply only to usage occurring after the change takes effect. If you do not agree, you may stop using the Services before the change takes effect.
Disputes. You must dispute any charge in good faith and in writing within fifteen (15) days of the charge date. Undisputed amounts remain payable.
9. Intellectual Property
We retain all right, title, and interest in and to the Services, including all agents, models, model weights, software, telephony infrastructure, and documentation, and all intellectual property rights therein. No rights are granted to you except as expressly stated in these Terms. “Insito,” “Vocaleo,” and our logos are our trademarks; you may not use them without our prior written permission, except to refer to us accurately.
10. Your Content and Data
Ownership. As between the parties, you own Your Content and the instructions you create using the Services.
License to us. You grant us a non-exclusive, royalty-free, worldwide license to host, store, transmit, process, and reproduce Your Content solely to provide, maintain, secure, and support the Services; to prevent or address fraud, abuse, security, or legal risk; and to create de-identified data. Where source data includes personal information, we de-identify it before such use and do not attempt to re-identify it.
Retention. Live call audio is scheduled for deletion at 360 days, or earlier through account closure. Deleted audio remains recoverable for seven days. Eligible live call content is deleted automatically after account closure. Required financial records remain. Backup copies expire separately. Our Privacy Policy states the retention limits and exceptions and forms part of these Terms.
Feedback. If you provide suggestions or feedback regarding the Services, you assign to us all right, title, and interest in it, and we may use it for any purpose without obligation to you.
11. Suspension and Termination
Account closure. You may close your account with current access, a fresh phone code, and explicit confirmation. Active calls and unresolved financial work must finish first. Closure stops access and subscription renewal. Eligible live data deletion follows automatically. The initial receipt reports pending deletion, not completed deletion.
Closure has no undo or automatic refund. Your balance, required financial records, and dedicated number remain. We do not release the number to the carrier. A protected phone identifier blocks registration for 30 days. A later account receives no new signup credit. Contact support for status and exceptions at support@vocaleo.co.
Suspension. We may suspend, throttle, or block any call, credential, or account, in whole or in part and without prior notice, if we reasonably believe that a violation of Sections 5 or 6 has occurred or is likely to occur, that continued operation creates material legal, regulatory, carrier, or reputational risk, or that the security or integrity of the Services is threatened. Suspension under this section is not a breach by us and does not entitle you to a refund.
Termination. You may stop using the Services at any time. We may terminate these Terms or your account for material breach, immediately and without a cure period for any breach of Sections 5 or 6 that creates material legal, regulatory, or carrier risk, or for convenience on thirty (30) days’ notice.
Effect of termination. On termination, your right to use the Services ends and all accrued fees become immediately due. Sections 4, 5, 6, 8 (as to accrued fees), 9, 10, and 12 through 19 survive termination.
12. Disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE MAKE NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.
WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY, PERFORMANCE, OR ACTS OR OMISSIONS OF TELECOMMUNICATIONS CARRIERS, THE PUBLIC SWITCHED TELEPHONE NETWORK, THIRD-PARTY LANGUAGE, SPEECH RECOGNITION, OR SPEECH SYNTHESIS PROVIDERS, PHONE MENUS, OR ANY OTHER THIRD-PARTY SYSTEM, OR FOR THE BLOCKING, LABELING, FILTERING, OR THROTTLING OF CALLS BY ANY CARRIER, DEVICE, OR APPLICATION. YOU ARE SOLELY RESPONSIBLE FOR YOUR OWN COMPLIANCE WITH APPLICABLE LAW.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions, this section applies to the maximum extent permitted.
14. Indemnification
You agree to defend, indemnify, and hold harmless Insito and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, penalties, fines, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: Your Content; any call placed through your account, including any claim brought by a recipient or a regulator under the Telephone Consumer Protection Act, any do-not-call, robocall, or call-recording or wiretap statute, or any statute requiring disclosure of an artificial voice or automated system; your breach of Section 5 or Section 6; and your breach of these Terms or violation of applicable law.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide notice by email or through the Services before they take effect. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree, you may stop using the Services before the change takes effect.
16. Dispute Resolution; Arbitration
Informal resolution first. Before filing any claim, the party raising a dispute will send the other a written notice describing the dispute and the relief sought, and the parties will attempt in good faith to resolve it within thirty (30) days. Notices of dispute to us go to legal@vocaleo.co.
Agreement to arbitrate. Except as this section provides otherwise, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration before a single arbitrator, administered by the American Arbitration Association under its Consumer Arbitration Rules. The proceedings will be conducted in English, and either party may elect to participate by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Your right to opt out of arbitration. You may opt out of the agreement to arbitrate by emailing legal@vocaleo.co within thirty (30) days of first accepting these Terms, stating your account email and that you opt out. If you opt out, disputes will be resolved in the courts described in Section 17.
Class and representative waiver. All disputes will be arbitrated on an individual basis only. The arbitrator may not consolidate the claims of more than one party and may not preside over any class, collective, or representative proceeding. If this waiver is held unenforceable with respect to a particular dispute, the agreement to arbitrate does not apply to that dispute.
Exceptions. Either party may bring an individual claim in small claims court if the claim qualifies, and either party may seek injunctive or other equitable relief in the courts described in Section 17 for actual or threatened infringement of intellectual property rights or for violation of Section 5 or Section 6.
17. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Wilmington, Delaware, and each party consents to the personal jurisdiction of those courts. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY SUCH PROCEEDING.
18. Electronic Communications and Notices
You consent to receive communications from us electronically, including by email to the address on your account, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. Notices to us should be sent to legal@vocaleo.co or to Insito Health, Inc., 56 Broad Street, STE 14277, Boston, Massachusetts 02109.
19. General
These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Services and supersede all prior communications on the subject. You may not assign these Terms without our prior written consent; we may assign them without restriction. The parties are independent contractors. Neither party is liable for any delay or failure to perform, other than a payment obligation, caused by circumstances beyond its reasonable control. Each party will comply with applicable export control and sanctions laws. No failure or delay in exercising a right operates as a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in full force.
20. Contact
Questions about these Terms may be sent to legal@vocaleo.co or to Insito Health, Inc., 56 Broad Street, STE 14277, Boston, Massachusetts 02109.